Fraktpolicy

Effective Date: 2026-02-26
Last Updated: 2026-02-26

1. Digital Delivery Only

All products sold through this website are digital downloads.
No physical products are shipped.

Upon successful payment, customers receive access to downloadable files electronically.

2. Delivery Method

Digital products are delivered through:

  • An on-screen download link after checkout, and/or

  • A download link sent to the email address provided at checkout.

It is the customer’s responsibility to ensure that the correct email address is entered at the time of purchase.

3. Delivery Timeframe

Delivery is typically instant and occurs immediately after successful payment confirmation.

In rare cases, delivery may take up to 15 minutes due to:

  • Payment processing delays

  • Server response times

  • Temporary technical interruptions

If delivery has not occurred within 30 minutes, please contact us.

4. Download Access

Customers are responsible for:

  • Downloading and saving the file after purchase

  • Storing the file securely

  • Ensuring compatibility with their device or software

We recommend downloading files immediately and backing them up.

5. File Format Information

Product descriptions specify:

  • File format (e.g., PDF, PNG, JPG)

  • Dimensions (e.g., A4, A3)

  • Intended use (printable or digital)

Customers are responsible for ensuring that their devices and software support the provided file formats before purchase.

6. Download Issues

If you experience:

  • Broken download links

  • Expired access

  • Corrupted files

  • Missing files

You must contact us within 7 days of purchase.

After verification, we will:

  • Reissue the download link, or

  • Provide a replacement file if necessary.

7. Email Delivery Issues

If you do not receive your download email:

  • Check your spam or junk folder

  • Ensure your email address was entered correctly

  • Contact us if the issue persists

We are not responsible for delivery failures caused by incorrect email information provided at checkout.

8. No Physical Shipping

As all products are digital, there are:

  • No shipping fees

  • No customs duties

  • No physical tracking numbers

Customers worldwide receive the same digital delivery method.

9. Technical Compatibility

We are not responsible for issues related to:

  • Printer settings

  • Color differences in printing

  • Device incompatibility

  • Software limitations

Customers are encouraged to review product specifications before purchase.

10. Contact Information

For delivery-related support:

Email: info@shop-shop.se
Response time: Within 2–3 business days